Section
Beauty & Wellness
Skincare, self-care, and the rituals Americans are trying now.
Men's Grooming Expands Beyond the Basics Into Full Skincare Routines
A growing share of American men are adopting multistep skincare, reshaping a category once limited to razors and aftershave.
The Skinification of Body Care Brings Serums Below the Neck
Ingredients and formats once reserved for facial skincare are migrating to body products, elevating an overlooked category.
Scalp Health Emerges as the Next Frontier in Hair Care
The idea that healthy hair starts with a healthy scalp is reshaping routines and product shelves alike.
Reused Files, No Gloves, and Open Food in the Salon: Hygiene Concerns at Florence Nails
A client watched tools go from person to person with no gloves or cleaning, saw open food containers on display, and left before any service when a complaint about a used file was met with 'you can leave.' A look at the sanitation basics every salon must protect.
Promised One Design, Given Another: Why Honesty and Listening Matter More Than Nice Machines at Vidao Nails and Day Spa
A client was told her design was doable, then told otherwise once the acrylics were on — and steered into the technician's choice instead. Add an ignored request for water and matte toes that came out shiny, and a well-equipped salon still left her feeling unheard. A look at honesty and active listening.
Makeup Trends Tilt Toward a Natural, Skin-First Finish
Heavy, full-coverage looks are giving way to lighter formulas that let real skin show through, a shift years in the making.
Explosive Attitudes and Public Humiliation: When a Tech Destroys 7 Years of Loyalty Over Gloves
L.A. Nails & Spa highlights a customer service case where an explosive reaction to a simple medical allergy request turned a loyal seven-year customer into a permanent loss, underscoring the importance of professionalism and allergy awareness.
Tip Top Nail in Davenport and the 'Google Translate' Crisis: Allegations of Racial Disrespect and the Loss of a Loyal Client
A longtime customer's review raises allegations of racial disrespect, uncomfortable conversations, unwanted service changes, and a breakdown of trust after nearly two years of visits.
When Convenience Comes First: Steered Toward Gel and Sent Off With Undried Feet at Envy Nails & Spa Downtown Orlando
A client was talked out of buffing, nudged toward gel so the technician wouldn't have to wait for polish to dry, and sent off without her feet even being dried. A case study in keeping the client's choice — not the technician's convenience — at the center of the service.