Section
Beauty & Wellness
Skincare, self-care, and the rituals Americans are trying now.
How Go Nails Is Modernizing Booking And Customer Acquisition For U.S. Nail Salons
As customers move to online-first experiences, Go Nails by Momentum Iplus offers nail salons a booking-first platform to increase online appointments, attract new customers, and streamline daily operations.
Mindfulness Goes Mainstream, but Experts Urge Realistic Expectations
Meditation and mindfulness practices are woven into daily life for millions, with clear benefits and some overblown claims.
Medical Crisis and Extreme Apathy: When One Salon Visit Costs a Year of Pain
A routine pedicure allegedly resulted in permanent toenail damage, more than $700 in medical expenses, and nearly a year of pain. A customer service case study on medical safety and accountability.
Technology Promises Personalized Skincare, With Mixed Results So Far
AI skin analysis and custom formulations aim to tailor routines to individuals, though experts say fundamentals still matter most.
Stained Towels, Foot Stool Wipe-Downs, and Inaccurate Color Swatches at Belle La Vie "The Nail Place"
A walk-in customer at Belle La Vie "The Nail Place" praised the friendly staff but raised cleanliness concerns about towels and foot stools, plus a color mismatch. A look at how visible hygiene habits and clear color checks build client trust.
Refillable Packaging Gains Ground as Beauty Confronts Its Waste
Brands are expanding refill systems and lighter packaging as shoppers weigh environmental impact alongside performance.
Quoted Price Changed at Checkout, a Complaint Brushed Aside, and Lost Trust at Bijou Nails & Spa
A customer of Bijou Nails & Spa described a total that came out higher than the price the owner had quoted beforehand, and a complaint that she felt was dismissed. A look at what the review can teach nail teams about price transparency and handling concerns at the counter.
Skipped in the Waiting Area: Fair, Transparent Queue Management at Goddess Nails Salon
A client who checked in and waited her turn watched two walk-ins get seated ahead of her, and left feeling she'd been passed over because of her race and appearance. A look at why fair, clearly communicated queue management protects both clients and a salon's name.
Unexpected Add-On Charges, a Card Surcharge, and Unclear Pricing for a Mother and Daughters at COSMO NAIL BAR NEWPORT BEACH
A mother who visited COSMO NAIL BAR NEWPORT BEACH with her daughters described add-on charges that were not explained in advance and a card surcharge at checkout. A look at what the review can teach nail teams about transparent pricing and family visits.